Reference

How winmatch360 Handles Your Personal Data

At winmatch360, we collect only the data we need to run your account, process deposits via UPI, Paytm or PhonePe, and keep your sessions secure — nothing more.

Data collected only as neededUPI, Paytm, PhonePe payment data handled securelyYour rights to access and deletionIndia-applicable data practicesDirect contact path for all privacy requests
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winmatch360 How winmatch360 Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request access to the data we hold about you, ask us to correct inaccurate records, or submit a deletion request, our privacy team is available through three direct channels. We aim to respond to all data-related queries within 72 hours of receipt. For UPI or PhonePe payment data queries, please include your registered email address and transaction reference in your message so we can locate your records without delay.

Team online

Privacy Email

Send a written request to our dedicated privacy address at [email protected]. Include your account email and the specific data request so we can act on it without delay.

Live Chat

Open the chat widget on winmatch360.co and select the Privacy or Account Data topic. Our agents can log your request directly and escalate it to the data team within the same session.

Postal Address

For formal written notices regarding data held under Indian data-protection law, you may send correspondence to the registered address listed at the foot of winmatch360.co. We process postal requests within 10 business days.

DATA PRACTICES IN DETAIL

Six Ways We Protect and Manage Your Data

We built the data practices on winmatch360 around a single principle: you should always know what we hold, why we hold it, and how to change or remove it.

Encrypted Data Storage

All personal and financial data — including UPI references and PhonePe transaction IDs — is stored on encrypted servers. Encryption keys are rotated on a regular schedule, and access is restricted to authorised personnel only.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand which parts of the site you use most. You can manage cookie preferences at any time through the settings panel at the foot of winmatch360.co.

Account Security Measures

Your account is protected by password hashing and optional two-step verification via your registered mobile number. We never store passwords in plain text, and login anomalies trigger an automatic security alert to your email.

Data Retention Schedule

We retain account data for as long as your account remains active and for the period required by applicable Indian law thereafter. Once the retention period expires, data is deleted from our systems in a structured, auditable process.

Your Right to Access and Correct

You can request a copy of all personal data we hold about you at any time. If any detail is incorrect — name, contact number, linked Paytm number — submit a correction request and we will update it within 5 business days.

Requesting Erasure

Where local law permits, you may request that we delete your account data entirely. We will confirm receipt within 48 hours and complete the erasure within 30 days, retaining only the records we are legally obliged to keep.

Frequently Asked Questions About Our Privacy Policy

The questions below cover the points we hear most often about how winmatch360 handles personal data. If your question is not here, our privacy team is reachable via the contact paths in the section above and we will respond within 72 hours.

We collect your name, email address, mobile number, and any identity documents required under applicable Indian law. Payment method details such as your UPI ID or linked Paytm number are handled by our payment processor, not stored directly on our servers.

We share data only with payment processors (UPI, Paytm, PhonePe), fraud-detection services, and regulatory bodies where required by Indian law. We do not sell or transfer your personal data to advertisers or unaffiliated commercial parties.

We retain account records for the period specified by applicable Indian financial and identity-verification regulations. Once that period lapses, records are deleted in a structured process. You can request confirmation of your retention period via our privacy email.

Send a data-access request to [email protected] from your registered email address. Include your full name and account username. We will compile and deliver your data within 10 business days of verifying your identity.

Yes, where permitted under the law applicable in your region. Submit a deletion request via email or live chat, and we will confirm receipt within 48 hours. Erasure is completed within 30 days, subject to records we must legally retain.

We use essential cookies to keep sessions active and analytics cookies to understand site usage in aggregate form. No individual browsing profiles are sold. You can adjust cookie preferences at any time in the settings panel on winmatch360.co.

Contact us immediately via live chat or email at [email protected]. Our security team will review login logs, suspend any suspicious sessions, and advise you on resetting your credentials within the same business day wherever possible.

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